Services: After-sales
If you have a defective item, hardware or software, I can help you with the repair.
In most cases, repair procedures exist that must be followed exactly in order to have your item repaired quickly and efficiently. My experience will ensure that the correct repair procedure is followed and that you get the quickest and best result.
This is the procedure for the after-sales service that I offer you:
- Site-survey:
In some cases the item is not defective but a connection is missing, a configuration is changed, or a related component is broken. In that case a site-survey will solve the problem or indicate what the necessary action is.
- Who is the manufacturer and who is the first company to contact?
Depending on the manufacturer of the broken item, I will follow the correct procedure to have the quickest and lowest cost repair. This may consist of contacting the manufacturers helpdesk or the third party repair service appointed by the manufacturer.
- What is the warranty status?
Three cases exist:- The item has never worked. This is called Dead on Arrival (DOA).
- The item may be In-warranty
- The item may be Out-of-warranty
- Is there an invoice and/or serial number available?
In many cases a copy of your purchase invoice and the serial number of the item will allow to ask for repair under warranty.
- What is the correct action?
Depending on the answers on the previous questions, the correct action will be taken to have the item repaired.
Use the after-sales service to avoid that broken items become annoying and time consuming problems.
How to request after-sales services
To request after-sales service, please call 02 779 48 63 or send an e-mail to 
